Mastertech Computers

Remote Login

We understand that it’s not always convenient to haul your computer to the shop, this service allows you to have your computer remotely controlled by a technician. Simply submit a ticket and payment, and we’ll contact you and give you further instructions.

How does it work?

Our custom-tailored software is based off of the well-known VNC protocol. It uses a reverse connection to connect to our server, which solves the issue of firewalls blocking the connection. After you submit a ticket a technician will contact you and provide you with a hyperlink, from there it’s as simple as a couple of clicks until a master tech is controlling your computer.

How much will it cost me?

Remote Support will cost an initial $60 USD for the first hour, and an additional $30/hour.

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