Mastertech Computers

Free diagnostics

We off free diagnostics on all computers! Let us go through your PC and inform you of what is needed to fix it before you make a decision. Sometimes it’s best to buy a new computer rather than to put money into an old one, and our honest technicians will give you first-hand advice for your situation.

Bench Service: $25 flat rate

Many times the problem with your computer requires just a few clicks to fix. In these cases we offer our bench service for problems that can be fixed in 15 minutes or less.

Standard Service $80 flat rate

We feel it’s important to you to know exactly how much it’s going to cost to get your computer running like new again. All of our in-shop labor rates, therefore, are a flat fee rather than hourly. If for ANY reason the repairs will require replacement parts you will receive a call from us with our recommendation and an exact cost. If we feel the cost to fix the computer exceeds its worth, we’ll tell you so. We operate on a NO FIX, NO FEE basis which means that if our technicians are unable to repair your computer or it will cost too
much to fix it, you will not be charged anything at all.

After Hours Emergency Service $99/hr (2 hour Minimum)

Have a term paper due but accidentally deleted the file? Did your hard drive crash? In a situation where you desperately need your data, the last thing you need are more problems getting service. We at Mastertech Computer Service feel your pain and especially understand the urgency. The emergency phone number is (775) 764-0275 or you can text your contact information to that phone number and someone will contact you within 1-2 hours.

Data Backup & Recovery

In the event that your hard drive shows signs of damage, data loss, or other malfunction, we will halt progress of servicing your computer to back up all important personal data (pictures, documents, favorites, etc) before we continue. This information is held for 30 days on our secure storage server unless the customer requests otherwise. Our data backup service also allows us to transfer files from an “old” or “unfixable” computer to a newer one. Furthermore, Mastertech offers several data recovery options to find and back up data from a malfunctioning hard drive. Material costs – if any – are separate. We will let you know cost before installing anything.

All service comes with a 30 day no-hassle warranty

Computers services at Mastertech will include a suite of free Mastertech approved software to help protect from viruses, spyware, and other malicious software. In certain cases, further recommendations may be given for additional (subscription-based) malware protection.

Additional In-shop Computer Services:

  • Thoroughly clean unit inside and outside – $10
  • Install software – up to 3 titles $25 (doesn’t include OS)
  • Install hardware – $49 or free, if you buy the part from us!
  • Reset Windows password – $25
  • VIP Express Service $20. Your unit goes to the front of the line which means you’ll likely get the computer back within 8 hours of dropping it off. (If you drop it off after 10AM you’ll likely get it back the next morning)
  • Data backup/transfer to DVD (15GB Maximum), Flash Drive, new computer, external HDD, etc – $40
  • Hard Drive Data recovery – $80. No Data = No Charge
  • Configure wireless router with an SSID and Security password – $25

Remote Access Tech Support $60 Flat Fee

In some cases we can fix your computer with our Remote Access Service. The only requirement is your computer must be able to access the internet and someone must be present in the event we need your assistance with some hardware issues. Remote Access Support involves allowing a Mastertech service representative to remotely view and control your computer from our service center. Submit a ticket to begin the remote access process.

Onsite Tech Support to your Home or Office

$75/hour, minimum 1 hour. Schedule online or call us at (775) 751-9685. We fully guarantee all our work. If you’re ever unhappy with any work performed just call and ask for Mike. He is our expert who has the authority to do whatever is necessary to make it right.

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